KANTARA TOURS
TERMS & CONDITIONS
General Terms and Conditions
The following is intended to provide you with an accurate description of what to expect when you reserve a tour with Kantara Tours. Upon booking, you will be asked to acknowledge your acceptance of these Terms.
Tour Prices
Tour prices quoted are guaranteed through December 31, 2026, and include accommodations based on double occupancy; motorcoach or van transportation; select meals, per the itinerary; sightseeing; and transfers, as described; hotel taxes; entrance fees for included sightseeing; the services of a Tour Director; luggage handling for one bag per person; and select gratuities as described below.
Gratuities
Tour prices include all gratuities for local guides, musicians, entertainers, dining room servers, airport, and hotel porters. Please note that gratuities for the Kantara Tour Director and driver are not included unless otherwise specified. These tips are optional and should be extended on a voluntary basis. Gratuities are not included on solo time optional extensions.
Not included in your tour price
Airfare to Morocco; costs of passports and visas; personal expenses such as beverages, laundry, room service, and meals not specified; immunizations and inoculations; communications charges; airport transfers when selecting alternate tour arrival and/or departure dates; gratuities to your Tour Director and driver, unless otherwise specified, which are at your discretion; and a Travel Protection Plan (please see below). Additional baggage fees levied directly by the airline may apply and are subject to change at any time. You should confirm directly with your airline prior to departure.
Registration and Payment
Your deposit confirms you reservation and is fully refundable up to 95 days before departure. Fully payment is due at least 95 days prior to departure and may be made by personal check or credit card. Kantara Tours reserves the right to cancel any reservations that are not pain in full at any time after final payment is due. If you make your reservation after the final payment date, payment in full will be required upon reservation.
Cancellations and Refunds:
You will receive a full refund for any cancellations made up to 95 days before departure. If you must cancel your tour, the effective date of cancellation will be upon our receipt of your notification. Refunds for cancellations are subject to the following per person charges:
For all tours (except as noted):
CHARGE
Full Refund
25% of tour price
50% of tour price
75% of tour price
No refund
PRIOR TO DEPARTURE​
95 days or more
94 - 65 days
64 - 45 days
44 - 30 days
29 - 0 days
Please note that we will not refund the cost of any unused portion of your tour package. If because of low participation Kantara cancels your tour, you will receive a complete refund of all payments you have made to us.
Pre-Departure
You will receive all information regarding your tour via email. This material includes your invoice, a detailed day-by-day itinerary, visa requirements (if applicable), Travel Protection Plan information, and more.
Single Travelers
We welcome single travelers, and offer a limited number of single accommodations on each tour. Because hotel rates are priced by the room, the per person cost for accommodations occupied by one person is higher than that shared by two people. We will endeavor to keep single supplements at a reasonable cost. Please note that single rooms in many foreign hotels may be smaller than those to which you are accustomed.
Changes to your Reservation
A fee of $50 per person will apply to all guests who have chosen an alternate arrival or departure date. Once inside the final payment date dor your tour, additional hotel night(s) and/or transfer(s) that you may have added to your reservation are non-refundable.
From 94 to 30 days prior to departure, an administrative fee of $100 per person will apply to any changes you make to your reservation, in addition to any fees or penalties imposed by hotels or third parties. Changes are subject to availability and cannot be guaranteed. If your reservation changes from double occupancy to single occupancy for any reason or at any time, you will be charged the single supplement.
Please note that no changes to your name(s) or departure date are allowed within 95 days of departure. No changes to your reservation can be made within 30 days of departure.
Required Information
Upon reservation, we will need to obtain from you the following: a copy of your passport, your full name as it appears on your passport, date of birth, and gender.
Travel Documents
A passport valid for at least six months after the completion of your tour is required for US citizens on all international tours. If your tour requires a visa(s), we strongly recommend that you have at least six blank visa pages available; for tours not requiring a visa(s), we recommend that your passport have at least three blank visa pages. If you are not a US citizen, please contact your embassy or consulate to ensure you obtain the proper documentation.
Smoking
For the convenience of the majority of our travelers, Kantara has a no smoking policy (including e-cigarettes and vaping) on our tour buses and vans. We will arrange sufficient rest stops so those who wish to smoke may do so.
Health and Medical Issues
We welcome all travelers but request that you be in good health to participate in a Kantara tour. All of our tours involve a reasonable amount of walking (typically two to three miles a day), often uphill or on uneven terrain or cobblestone streets. You must be able to get on and off the motorcoaches and buses on your own. We regret that we cannot provide individual assistance; in such cases you must be accompanied by a companion who will assist you. Please note that many of our tour itineraries, for reasons beyond our control, do not accommodate wheelchairs.
Please call or email us to inquire and we will do our best to answer any question you may have.
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We reserve the right to remove anyone whose physical condition or behavior, in our opinion, compromises the operation of the tour or detracts from the enjoyment or safety of other tour members. In that event, Kantara Tours assumes no financial responsibility for any unused portion of the tour.
While we do our best to accommodate food allergy concerns, we cannot guarantee zero cross-contamination.
Travel Protection Plan
Kantara Tours strongly recommends that you protect yourself and your investment in the event you have to cancel or interrupt your tour. We suggest obtaining travel insurance that covers personal injury, medical treatment, repatriation, and evacuation expenses, including helicopter rescue and air ambulance internationally. We recommend that travel insurance address personal property and trip cancellation coverage.
Guests are responsible for understanding the specifics of their travel insurance policy, ensuring that their policy covers all optional and included activities listed in the trip itinerary, and ensuring that there are no exclusion clauses that would limit the coverage that you might reasonably need. If you have current health insurance coverage, check your insurance policy to see if it provides the coverage described above while traveling outside your country.
In order to receive the most effective coverage, we recommend purchasing an insurance plan within 15 days of making your initial deposit/payment for your trip.
Responsibility
Kantara Tours and its employees, subsidiaries, affiliates, officers, successors, and assigns (collectively “Kantara”), do not own or operate any entity which is to or does provide goods or services for your trip including, for example, lodging facilities, airline, vessel, or other transportation companies; pack animals, guides, or guide services; local ground operators whether or not they use the Kantara name; providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors. As a result, Kantara is not liable for any negligent or willful act or failure to act of any such person or entity of of any other third party. In addition, Kantara is not liable for any negligent act or failure to act because of it.
Without limitation, Kantara is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, not but limited to, acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, epidemics or the threat thereof, criminal conduct, terrorist activities or the threat thereof, sickness, illness, the lack of availability of or access to appropriate medical attention, activities or climatic conditions for which the traveler is physically unprepared, overbooking or changing of accommodations, mechanical or other failure of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time.
Kantara reserves the right to correct errors in pricing. We reserve the right to cancel an advertised tour, decline to accept a reservation, or remove a person from a tour if it is determined by our representative to be in the best interests of the health, safety, and general well-being of the other tour members. We will make every effort to operate our tours as planned, but we reserve the right to make itinerary changes as necessary. If unforeseen circumstances require us to change a hotel, we will endeavor to select alternative accommodations of the same or better quality.
Binding Arbitration
Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the Responsibility Clause, to the brochure, website, or any other information relating in any way to the trip, or to the trip itself, shall be resolved solely and exclusively by binding arbitration in California, in accordance with the then existing commercial rules of the American Arbitration Association. In any such arbitration substantive California law will apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.